In-Person Tax Office Client Concierge

H&R Block, Inc.; Waukee (IA); On-site; USD 24,000 - 36,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

In this in-person role, you’ll handle check-ins, assist with document intake, maintain a clean office environment, and help teammates deliver a professional client experience during tax season, with evening or weekend availability required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate professionally.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Detail oriented

Office software

Scheduling tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

In this in-person role, you’ll handle check-ins, assist with document intake, maintain a clean office environment, and help teammates deliver a professional client experience during tax season, with evening or weekend availability required.