In-Person Reception & Scheduling Pro - Client Service

H&R Block, Inc.; Las Cruces (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client scheduling. This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience during tax season.

Responsibilities include greeting clients, routing them to the appropriate tax professional, handling check-in and document intake, and maintaining an organized, confidential office environment.

Qualifications

• / Must have experience in a fast-paced, client-centric environment.
• / Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• / Ability to multitask and manage competing priorities throughout the day.
• / Organizational skills with attention to detail and follow-through.
• / Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• / Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills and communication

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client scheduling. This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience during tax season.

Responsibilities include greeting clients, routing them to the appropriate tax professional, handling check-in and document intake, and maintaining an organized, confidential office environment.