In-Person Client Services Specialist

H&R Block, Inc.; Rugby (ND); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling, and supporting daily operations alongside tax professionals.

You will manage check-ins, assist with document handling, and collaborate with the team to ensure a smooth client experience, including evenings/weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling, and supporting daily operations alongside tax professionals.

You will manage check-ins, assist with document handling, and collaborate with the team to ensure a smooth client experience, including evenings/weekends during tax season.