In-Person Client Concierge & Receptionist

H&R Block, Inc.; Bath Township (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person, manage scheduling, and support daily office operations. You will be the face of the office and help match clients with the right tax professional during tax season.

This in-person role offers training and the potential to grow into tax preparation or office leadership, with a collaborative team environment and a focus on client service and confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person, manage scheduling, and support daily office operations. You will be the face of the office and help match clients with the right tax professional during tax season.

This in-person role offers training and the potential to grow into tax preparation or office leadership, with a collaborative team environment and a focus on client service and confidentiality.