In-Person Client Concierge & Receptionist

H&R Block, Inc.

Alton (IL)

On-site

USD 21,000 - 37,000

Part time

3 days ago

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Job summary

H&R Block in Illinois is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work closely with tax professionals to ensure a smooth client experience during tax season.

The role requires strong communication, multitasking, and attention to detail, with availability for evenings and weekends as needed to support busy tax season. This is an in-person position at a local office.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling tools.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning documents.
Maintain office organization and cleanliness to support a professional client experience.
Collaborate with tax professionals and team members to ensure smooth daily operations.
Handle sensitive client information with confidentiality and care.