Client Concierge & Front Desk Pro (In-Office)

H&R Block, Inc.; Palatine (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Palatine, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations. This in-person role serves as the face of the office and connects clients with the right tax professional.

With training, this position can lead toward tax preparation or office leadership. Availability to work evenings and weekends during tax season is required, and you will work with a team of tax professionals

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Computer skills

Education

High School Diploma/GED

Job description

H&R Block, Inc. in Palatine, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations. This in-person role serves as the face of the office and connects clients with the right tax professional.

With training, this position can lead toward tax preparation or office leadership. Availability to work evenings and weekends during tax season is required, and you will work with a team of tax professionals