In-Person Front Desk & Client Experience Specialist

H&R Block, Inc.; Mount Carmel (IL); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person in Illinois.

This in-person role requires evenings and weekends during tax season to meet client needs. You will schedule appointments, direct clients to the right tax professional, and manage check-in and document intake while keeping the office organized for a professional client experience.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.

Skills

Front desk

Customer service

Multitasking

Communication skills

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person in Illinois.

This in-person role requires evenings and weekends during tax season to meet client needs. You will schedule appointments, direct clients to the right tax professional, and manage check-in and document intake while keeping the office organized for a professional client experience.