In-Person Customer Service Specialist - Growth & Training

TMX Finance Family of Companies; Goose Creek (SC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits including dental, V

Job summary

TitleMax in Goose Creek, SC is seeking a Customer Service Representative to deliver an exceptional in-store experience, educate customers on loan and pawn options, and support store operations with accuracy and courtesy.

You will handle payments, maintain customer records in the POS, assist with appointments, and help grow revenue while complying with company policies and applicable laws. A high school diploma and reliable transportation are required; bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor when dealing with customers and peers.
• Meticulous attention to detail and accurate data entry.
• Valid driver's license and reliable transportation may be required.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*
• *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Skills

Customer service orientation

Excellent communication skills

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) systems

Microsoft Office

Phone/computer literacy

Job description

TitleMax in Goose Creek, SC is seeking a Customer Service Representative to deliver an exceptional in-store experience, educate customers on loan and pawn options, and support store operations with accuracy and courtesy.

You will handle payments, maintain customer records in the POS, assist with appointments, and help grow revenue while complying with company policies and applicable laws. A high school diploma and reliable transportation are required; bilingual abilities are a plus.