In-Person Client Service Specialist

H&R Block, Inc.; Caldwell (ID); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right service, handle intake and document organization, and maintain a professional, welcoming office environment. Ideal candidates are customer-focused, able to multitask, and comfortable with basic software.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right service, handle intake and document organization, and maintain a professional, welcoming office environment. Ideal candidates are customer-focused, able to multitask, and comfortable with basic software.