In-Person Client Experience Specialist

H&R Block, Inc.; Carmi (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and manage daily office tasks. This in-person role supports scheduling, intake, document handling, and collaboration with tax professionals to ensure a smooth client experience.

You'll join a team, work evenings and weekends during tax season, and gain exposure to tax preparation and office leadership paths within a well-established firm.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with teamwork.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Hospitality experience

Call center experience

Receptionist duties

Administrative support

Customer service

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and manage daily office tasks. This in-person role supports scheduling, intake, document handling, and collaboration with tax professionals to ensure a smooth client experience.

You'll join a team, work evenings and weekends during tax season, and gain exposure to tax preparation and office leadership paths within a well-established firm.