In-Person Client Concierge & Front Desk Specialist

H&R Block, Inc.; Ridgeland (SC); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, assist with check-in and document handling, and support daily operations in a collaborative tax-office setting.

This in-person role requires strong interpersonal skills, multitasking, and the ability to work evenings and weekends during tax season, contributing to a professional client experience and smooth office workflow.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Office etiquette

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, assist with check-in and document handling, and support daily operations in a collaborative tax-office setting.

This in-person role requires strong interpersonal skills, multitasking, and the ability to work evenings and weekends during tax season, contributing to a professional client experience and smooth office workflow.