In-Person Client Service Specialist & Receptionist (Tax Season)

H&R Block, Inc.; Richmond (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients in person and support office operations. You will greet clients, answer calls, schedule appointments, and match clients with the right tax professional based on their needs.

The role involves client check-in, document handling, and maintaining a clean, organized office. Availability for evenings and weekends during tax season is required, with opportunities to grow into tax preparation or office

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Communication

Education

High school Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients in person and support office operations. You will greet clients, answer calls, schedule appointments, and match clients with the right tax professional based on their needs.

The role involves client check-in, document handling, and maintaining a clean, organized office. Availability for evenings and weekends during tax season is required, with opportunities to grow into tax preparation or office