In-Person Client Service Pro & Receptionist (Tax Office)

H&R Block, Inc.

West Frankfort (IL)

On-site

USD 21,000 - 37,000

Full time

5 days ago

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Job summary

H&R Block, Inc. welcomes a seasonal Client Service Professional / Receptionist to be the friendly face of the office in West Frankfort, IL. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

The role is in-person, requiring strong communication, multitasking, and attention to detail. Training is provided, with opportunities to grow into tax preparation or office leadership, while supporting the team during tax season.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and communication skills for teamwork and client service.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort with basic computer programs and scheduling tools (Microsoft Office, Teams).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and present a professional first impression.
Answer phone calls, schedule appointments, match clients with the right tax professional.
Manage client check-in and intake, including scanning and organizing documents.
Maintain office organization and cleanliness for a smooth client experience.
Collaborate with tax professionals and teammates for seamless daily operations.
Handle sensitive client information with confidentiality and care.