In-Office Client Experience Specialist (Tax Season)

H&R Block, Inc.; Frankfort (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Frankfort, IL invites a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person opportunity includes training and potential pathway into tax preparation or leadership.

You will welcome clients, route calls, manage check-ins, and coordinate with tax professionals while upholding confidentiality. Evening/weekend shifts are required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Organization

Tech literacy

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office/Teams

Job description

H&R Block, Inc. in Frankfort, IL invites a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person opportunity includes training and potential pathway into tax preparation or leadership.

You will welcome clients, route calls, manage check-ins, and coordinate with tax professionals while upholding confidentiality. Evening/weekend shifts are required during tax season.