In-Person Client Concierge for Tax Office

H&R Block, Inc.; Brandon (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Brandon, FL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person alongside tax professionals.

This role offers training and can lead to opportunities in tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and the role is in-person at the office.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.
• High school diploma/GED or equivalent.
• Previous experience in hospitality, call center, customer service or medical industries.
• Previous experience in a receptionist, front desk, or administrative support role.
• Experience working in a tax office, CPA firm, or financial services environment.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Job description

H&R Block, Inc. in Brandon, FL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person alongside tax professionals.

This role offers training and can lead to opportunities in tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and the role is in-person at the office.