Seasonal Client Service & Receptionist

H&R Block, Inc.; Burlington (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Burlington, MA is seeking a seasonal Client Service Professional/Receptionist. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with opportunities during tax season and a requirement to work evenings and weekends. Join a team focused on client service and confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Burlington, MA is seeking a seasonal Client Service Professional/Receptionist. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with opportunities during tax season and a requirement to work evenings and weekends. Join a team focused on client service and confidentiality.