In-Person Client Service Concierge for Tax Season

H&R Block, Inc.; Wisconsin; Hybrid; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Wisconsin is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer phones, schedule appointments, and pair clients with the appropriate tax professional.

This in-person role supports daily office operations, handles documents, and collaborates with tax professionals. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including documents.
• Maintain office organization to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. in Wisconsin is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer phones, schedule appointments, and pair clients with the appropriate tax professional.

This in-person role supports daily office operations, handles documents, and collaborates with tax professionals. Availability to work evenings and weekends during tax season is required.