Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Waupun (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Wisconsin. This in-person role involves pairing clients with the right tax professionals and ensuring a professional, welcoming experience during tax season.

The position emphasizes confidentiality, teamwork, and reliability, with opportunities to learn tax preparation and develop leadership skills within a busy office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients and create a welcoming first impression at the office.
• Answer phone calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle confidential client information with discretion and care.

Skills

Fast-paced environment

Interpersonal communication

multitasking

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Wisconsin. This in-person role involves pairing clients with the right tax professionals and ensuring a professional, welcoming experience during tax season.

The position emphasizes confidentiality, teamwork, and reliability, with opportunities to learn tax preparation and develop leadership skills within a busy office environment.