Seasonal Client Service Specialist | In-Office Receptionist

H&R Block, Inc.; Neenah (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Wisconsin to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, check-in clients, scan and organize documents, and support daily operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Availability for tax season evenings and weekends is expected; prior hospitality or customer

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Team collaboration

Discretion

Education

High school diploma/GED

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Wisconsin to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, check-in clients, scan and organize documents, and support daily operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Availability for tax season evenings and weekends is expected; prior hospitality or customer