In-Person Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; West Allis (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in West Allis, WI is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments in person.

You will support daily office operations and work alongside tax professionals to ensure a smooth client experience. This role offers training and can be a stepping stone into tax preparation or office leadership, with required evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Office software

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in West Allis, WI is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments in person.

You will support daily office operations and work alongside tax professionals to ensure a smooth client experience. This role offers training and can be a stepping stone into tax preparation or office leadership, with required evenings and weekends during tax season.