Client Services Concierge – In-Person (Evenings/Weekends)

H&R Block, Inc.; Fox Crossing (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in Wisconsin to greet clients, manage check-ins, and support daily office operations during tax season. This in-person role is the face of the office and involves coordinating with tax professionals to match clients with the right services.

The position offers training and a path into tax preparation or office leadership, with availability required for evenings and weekends during peak season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in Wisconsin to greet clients, manage check-ins, and support daily office operations during tax season. This in-person role is the face of the office and involves coordinating with tax professionals to match clients with the right services.

The position offers training and a path into tax preparation or office leadership, with availability required for evenings and weekends during peak season.