In-Person Client Experience Specialist (Evenings & Weekends)

H&R Block, Inc.; New Braunfels (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily intake in person. You will coordinate scheduling, connect clients with the right tax professionals, and help maintain a professional, organized office environment.

The role emphasizes strong customer service, confidentiality, and teamwork, with opportunities to advance into tax preparation or leadership through training and hands-on experience during the tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills

Evenings weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily intake in person. You will coordinate scheduling, connect clients with the right tax professionals, and help maintain a professional, organized office environment.

The role emphasizes strong customer service, confidentiality, and teamwork, with opportunities to advance into tax preparation or leadership through training and hands-on experience during the tax season.