In-Person Client Experience Specialist (Tax Office)

H&R Block, Inc.

Blackfoot (ID)

Sur place

USD 17 000 - 25 000

Temps partiel

Il y a 2 jours

Soyez parmi les premiers à postuler

Une candidature complète en une minute

Un CV et une lettre de motivation personnalisés, prêts à envoyer.

Passez les filtres ATS

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will be the first impression and collaborate with tax professionals to connect clients with the right expert.

The role emphasizes client-centric service, confidentiality, and teamwork. Evening and weekend availability during tax season is required to accommodate busy periods, making it a strong stepping stone into tax preparation

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
Availability to work evenings and weekends during tax season.

Responsabilités

Greet clients warmly and create a welcoming, professional first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality, discretion, and care.