In-Person Client Concierge & Front Desk (Evenings/Weekends)

H&R Block, Inc.; Philadelphia (MS); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This in-person role offers training, collaboration with tax professionals, and potential stepping stone into tax preparation or office leadership, with evening and weekend hours during tax season. You will uphold confidentiality and maintain a welcoming, professional office environment while contributing to a high-performing team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

MS Office

Scheduling systems

Evenings weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This in-person role offers training, collaboration with tax professionals, and potential stepping stone into tax preparation or office leadership, with evening and weekend hours during tax season. You will uphold confidentiality and maintain a welcoming, professional office environment while contributing to a high-performing team.