In-Person Client Service Concierge (Evenings & Weekends)

H&R Block, Inc.; Crete (NE); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block seeks aseasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to ensure a seamless client experience.

This in-person role supports daily office operations and may lead to opportunities in tax preparation or office leadership. With a fast-paced, client-centric environment, you’ll keep documents organized, assist with check-ins, and uphold professional

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with customers.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization for a smooth client experience.
• Collaborate with tax professionals to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block seeks aseasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to ensure a seamless client experience.

This in-person role supports daily office operations and may lead to opportunities in tax preparation or office leadership. With a fast-paced, client-centric environment, you’ll keep documents organized, assist with check-ins, and uphold professional