Client Experience Coordinator — In‑Person (Evenings & Weekends)

H&R Block, Inc.; Peoria (AZ); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in a busy tax office.

You will pair clients with the appropriate tax professional and assist with check-in, document handling, and a professional front desk experience. The role is in-person, requiring strong communication, multitasking, and confidentiality.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and interpersonal skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the office face.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain neat, professional office environment and smooth daily operations.
• Collaborate with tax professionals and coworkers to support office operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Confidentiality

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in a busy tax office.

You will pair clients with the appropriate tax professional and assist with check-in, document handling, and a professional front desk experience. The role is in-person, requiring strong communication, multitasking, and confidentiality.