Client Experience Concierge (Evenings & Weekends)

H&R Block, Inc.; Larose (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals to connect clients with the right services and maintain a professional client experience.

The role emphasizes confidentiality, teamwork, and flexible availability during tax season, with training provided to grow into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage priorities.
• Detail-oriented with strong organizational skills.
• Proficient with Microsoft Office and scheduling tools.
• Flexible availability evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals to connect clients with the right services and maintain a professional client experience.

The role emphasizes confidentiality, teamwork, and flexible availability during tax season, with training provided to grow into tax preparation or office leadership.