In-Person Client Experience Specialist

H&R Block, Inc.; Janesville (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling in person. You will support daily operations and work with tax professionals, with potential growth into tax preparation or leadership roles.

The role is in-person, requiring evenings and weekends during tax season, and offers a stepping stone into a tax services career with a collaborative team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team and client interactions.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Communication

Office software

Scheduling

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling in person. You will support daily operations and work with tax professionals, with potential growth into tax preparation or leadership roles.

The role is in-person, requiring evenings and weekends during tax season, and offers a stepping stone into a tax services career with a collaborative team.