In-Person Client Experience Specialist

H&R Block, Inc.; Rapid City (SD); On-site; USD 18,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Rapid City, SD is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments with the right tax professional.

This in-person role supports daily operations, collaborates with tax professionals, and requires confidentiality and attention to detail. Availability for evenings and weekends during tax season is expected.

Qualifications

• Experience in fast-paced, client-centric environments and a professional front desk presence.
• Strong communication and interpersonal skills for client service and team collaboration.
• Ability to multitask and manage priorities with attention to detail.
• Comfort with basic computer software and scheduling tools; evenings/weekends availability.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive information with confidentiality and care.

Skills

Greet clients

Interpersonal skills

Communication

Multitask

Office organization

Confidentiality

Microsoft Office

Scheduling systems

Team collaboration

Evenings and weekends

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Rapid City, SD is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments with the right tax professional.

This in-person role supports daily operations, collaborates with tax professionals, and requires confidentiality and attention to detail. Availability for evenings and weekends during tax season is expected.