In-Person Client Services Concierge (Tax Season)

H&R Block, Inc.; Vermillion (SD); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Vermillion, SD is seeking aseasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will manage scheduling, assist with intake, and coordinate with tax professionals to ensure a smooth client experience.

This role requires strong interpersonal skills, multitasking ability, and a professional demeanor. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Vermillion, SD is seeking aseasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will manage scheduling, assist with intake, and coordinate with tax professionals to ensure a smooth client experience.

This role requires strong interpersonal skills, multitasking ability, and a professional demeanor. Evening and weekend availability during tax season is expected.