Tax Office Front Desk & Client Services Specialist

H&R Block, Inc.; Sioux Falls (SD); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in Sioux Falls.

This in-person role partners with tax professionals to deliver a professional client experience and confidentiality in handling documents. The role emphasizes strong communication, multitasking, and teamwork, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in Sioux Falls.

This in-person role partners with tax professionals to deliver a professional client experience and confidentiality in handling documents. The role emphasizes strong communication, multitasking, and teamwork, with availability for evenings and weekends during tax season.