Seasonal Client Experience Specialist

H&R Block, Inc.; Taylor Mill (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals to match clients with the right service and handle intake tasks with discretion.

This in-person role requires strong communication, multitasking skills, and availability for evenings and weekends during tax season, contributing to a high-performing office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.
• High school diploma or GED.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Attention to detail

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals to match clients with the right service and handle intake tasks with discretion.

This in-person role requires strong communication, multitasking skills, and availability for evenings and weekends during tax season, contributing to a high-performing office environment.