In-Person Client Experience Concierge

H&R Block, Inc.; Parkville (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Parkville, MD to welcome clients and support daily office operations. This in-person role includes scheduling, check-in, and collaboration with tax professionals to ensure a smooth client experience.

The position emphasizes professionalism, confidentiality and strong communication as you help clients find the right tax professional and stay organized during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer basics (Office, Teams, I/O)

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Parkville, MD to welcome clients and support daily office operations. This in-person role includes scheduling, check-in, and collaboration with tax professionals to ensure a smooth client experience.

The position emphasizes professionalism, confidentiality and strong communication as you help clients find the right tax professional and stay organized during tax season.