In-Person Client Experience Concierge

H&R Block, Inc.; Pittsburg (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will be the first point of contact, helping match clients with the right tax professionals and ensuring a smooth flow of activities during tax season.

The role emphasizes discretion with sensitive information, strong teamwork, and the ability to multitask in a fast-paced environment while maintaining a professional, welcoming office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced work

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer basics

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will be the first point of contact, helping match clients with the right tax professionals and ensuring a smooth flow of activities during tax season.

The role emphasizes discretion with sensitive information, strong teamwork, and the ability to multitask in a fast-paced environment while maintaining a professional, welcoming office