In-Person Client Concierge | Reception & Scheduling

H&R Block, Inc.; Woodlawn (MD); Presencial; USD 21.000 - 37.000; Jornada completa

Descripción de la vacante

H&R Block in Woodlawn, MD seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role offers training and potential growth into tax prep or leadership.

You will greet clients, answer calls, check-in, and coordinate with tax professionals while upholding confidentiality. The position requires evenings and weekends during tax season and a courteous, professional office presence.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client service

Communication

Multitasking

Organizational skills

Office software

Scheduling

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block in Woodlawn, MD seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role offers training and potential growth into tax prep or leadership.

You will greet clients, answer calls, check-in, and coordinate with tax professionals while upholding confidentiality. The position requires evenings and weekends during tax season and a courteous, professional office presence.