In-Person Client Experience Concierge

H&R Block, Inc.

Athens (GA)

On-site

USD 17,000 - 22,000

Part time

2 days ago
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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in person. You will schedule appointments, match clients with the right tax professional, and support daily office operations with the team.

The role requires strong interpersonal communication, multitasking, and attention to detail, with availability for evenings and weekends during tax season.

Qualifications

  • Experience in fast-paced, client-centric environments.
  • Strong interpersonal and communication skills for professional client service.
  • Ability to multitask and manage competing priorities throughout the day.
  • Organizational skills with attention to detail and follow-through.
  • Comfort with basic computer programs and scheduling tools.
  • Availability to work evenings and weekends during tax season.

Responsibilities

  • Greet clients warmly and create a welcoming first impression as the face of the office.
  • Answer calls, schedule appointments, and match clients with the right tax professional.
  • Manage client check-in and intake, including scanning and organizing documents.
  • Maintain office organization and cleanliness to support a professional client experience.
  • Collaborate with tax professionals to ensure seamless daily operations.
  • Handle sensitive client information with confidentiality and care.

Skills

Client service
Multitasking
Communication

Education

High school diploma/GED

Tools

Microsoft Office
Teams
Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in person. You will schedule appointments, match clients with the right tax professional, and support daily office operations with the team.

The role requires strong interpersonal communication, multitasking, and attention to detail, with availability for evenings and weekends during tax season.

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