Client Experience Associate - Tax Office (In-Office)

H&R Block, Inc.; Capitol Heights (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person in Capitol Heights, MD.

You will manage check-in, scheduling, and client intake, guiding clients to the right tax professional and ensuring a smooth, professional experience. The role emphasizes strong interpersonal skills, the ability to multitask in a fast-paced environment, and collaboration with the tax team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and establish a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Scheduling software

Microsoft Office

Education

High school diploma / GED

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person in Capitol Heights, MD.

You will manage check-in, scheduling, and client intake, guiding clients to the right tax professional and ensuring a smooth, professional experience. The role emphasizes strong interpersonal skills, the ability to multitask in a fast-paced environment, and collaboration with the tax team.