Seasonal Client Experience Concierge

H&R Block, Inc.; Clinton (MD); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription coverage

401(k) Plan

Employee Assistance Program

Fitness center programs

Associate discount program

Travel Accident Insurance

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and manage daily office operations in Clinton, MD. You will greet clients, schedule appointments, and connect clients with the right tax professional, contributing to a professional and efficient office environment.

The role emphasizes strong interpersonal skills, multitasking, and discretion in handling sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organized with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Scheduling

Multitasking

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and manage daily office operations in Clinton, MD. You will greet clients, schedule appointments, and connect clients with the right tax professional, contributing to a professional and efficient office environment.

The role emphasizes strong interpersonal skills, multitasking, and discretion in handling sensitive information.