In-Person Client Concierge - Tax Season Receptionist

H&R Block, Inc.; Minneapolis (MN); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Minneapolis, MN. This in-person role offers training and growth opportunities within a tax-professional team.

You will answer calls, schedule appointments, manage check-in, and collaborate with tax experts to ensure a smooth client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills and attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Client service experience

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Minneapolis, MN. This in-person role offers training and growth opportunities within a tax-professional team.

You will answer calls, schedule appointments, manage check-in, and collaborate with tax experts to ensure a smooth client experience. Evening and weekend availability during tax season is required.