In-Person Client Concierge — Tax Season Receptionist

H&R Block, Inc.; Rochester (MN); On-site; USD 16,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Rochester, MN seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations in-person during tax season.

You will greet clients, answer calls, schedule appointments, coordinate with tax professionals, and maintain a professional office environment while handling sensitive information with discretion. This role requires teamwork and a positive, client-focused attitude.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize daily tasks.
• Detail-oriented with follow-through.
• Proficient with basic computer tools (Office, Teams, scheduling systems).
• Evening and weekend availability during tax season.

Responsibilities

• Greet clients and manage check-in in-person.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Handle documents and maintain office organization.
• Support daily office operations with team.

Skills

Customer service

Interpersonal communication

Multitasking

Office software

Scheduling systems

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Rochester, MN seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations in-person during tax season.

You will greet clients, answer calls, schedule appointments, coordinate with tax professionals, and maintain a professional office environment while handling sensitive information with discretion. This role requires teamwork and a positive, client-focused attitude.