Client Concierge & Front Desk Pro (In-Person)

H&R Block, Inc.; Pine Terrace Mobile Home Park (MN); Presencial; USD 16.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Minnesota seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office tasks. This in-person role partners with tax professionals to deliver a professional client experience during peak tax season.

The role emphasizes confidential handling of information, teamwork, and flexibility to work evenings and weekends as needed in a fast-paced tax office environment.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client service

Interpersonal communication

Team collaboration

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings/weekends availability

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. in Minnesota seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office tasks. This in-person role partners with tax professionals to deliver a professional client experience during peak tax season.

The role emphasizes confidential handling of information, teamwork, and flexibility to work evenings and weekends as needed in a fast-paced tax office environment.