In-Person Client Concierge: Tax Office Front Desk Pro

H&R Block, Inc.

Saint Joseph (MO)

On-site

USD 21,000 - 26,000

Part time

2 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Saint Joseph, Missouri to greet clients, manage scheduling, and support daily office operations in person. You will work with a team of tax professionals, handle check-in and document intake, and help maintain a welcoming, professional environment during tax season.

Availability for evenings and weekends is required. This role offers hands-on experience in a busy tax office and can lead to opportunities in tax

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills.
Ability to multitask and manage priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality, discretion, and care.