In-Person Client Concierge & Scheduling Lead

H&R Block, Inc.; Nixon (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, manage scheduling, and connect them with the right tax professional in a friendly, professional setting.

The role is in-person and offers training to grow into tax preparation or leadership. This position requires strong communication, the ability to multitask, and comfort with basic software.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness to support client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, manage scheduling, and connect them with the right tax professional in a friendly, professional setting.

The role is in-person and offers training to grow into tax preparation or leadership. This position requires strong communication, the ability to multitask, and comfort with basic software.