In-Person Client Concierge & Front Desk Lead

H&R Block, Inc.; Iola (KS); On-site; USD 17,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers opportunities to learn tax processes and grow into tax preparation or leadership with training and teamwork.

You will work closely with tax professionals, handle check-in and document intake, and contribute to a positive client experience while maintaining confidentiality and professional standards.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in administrative tasks.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Confidentiality

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role offers opportunities to learn tax processes and grow into tax preparation or leadership with training and teamwork.

You will work closely with tax professionals, handle check-in and document intake, and contribute to a positive client experience while maintaining confidentiality and professional standards.