In-Person Client Concierge | Front Desk & Scheduling

H&R Block, Inc.

Warrenton (MO)

On-site

USD 17,000 - 22,000

Full time

2 days ago

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Job summary

H&R Block, Inc. invites a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals in a fast-paced, in-person environment.

This role emphasizes client service, confidentiality, and teamwork, with opportunities to learn tax preparation and possibly advance to office leadership during tax season.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort with basic computer programs and scheduling tools.

Responsibilities

Greet clients warmly and create a welcoming first impression.
Answer calls, schedule appointments, match clients with tax professionals.
Manage client check-in and intake, including scanning documents.
Maintain office organization and cleanliness to support a smooth client experience.
Collaborate with tax professionals to ensure smooth daily operations.
Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

This role emphasizes client service, confidentiality, and teamwork, with opportunities to learn tax preparation and possibly advance to office leadership during tax season.

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