In-Person Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Upper Sandusky (OH); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to connect clients with the right specialist and maintain a welcoming environment during tax season.

This in-person role emphasizes confidentiality, organization, and professional client interaction, with opportunities for growth into tax preparation or office leadership as training is provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Attention to detail

Computer literacy

Evening/weekend availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to connect clients with the right specialist and maintain a welcoming environment during tax season.

This in-person role emphasizes confidentiality, organization, and professional client interaction, with opportunities for growth into tax preparation or office leadership as training is provided.