In-Person Client Concierge & Scheduling Specialist

H&R Block, Inc.; Tuscola (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in-person to greet clients, manage scheduling, and support daily office operations. You will work with tax professionals to match clients with the right expert and handle intake with discretion and professionalism.

The role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. On-site work with a supportive team and training provided.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong communication and interpersonal skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer tools (Microsoft Office, scheduling systems).
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal

Multitasking

Organization

MS Office

Teams

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in-person to greet clients, manage scheduling, and support daily office operations. You will work with tax professionals to match clients with the right expert and handle intake with discretion and professionalism.

The role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. On-site work with a supportive team and training provided.