In-Person Client Concierge & Scheduler

H&R Block, Inc.; Thatcher (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Thatcher, AZ to welcome clients, manage check-ins, and support daily office operations alongside tax professionals.

This in-person role provides training and a pathway into tax preparation or office leadership. The position requires evenings and weekends during tax season, with opportunities to learn Microsoft Office, Teams, and scheduling systems, while maintaining client confidentiality and a professional

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Strong interpersonal and communication

Multitasking

Organizational skills

Client-centric mindset

Team collaboration

Evenings & weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Thatcher, AZ to welcome clients, manage check-ins, and support daily office operations alongside tax professionals.

This in-person role provides training and a pathway into tax preparation or office leadership. The position requires evenings and weekends during tax season, with opportunities to learn Microsoft Office, Teams, and scheduling systems, while maintaining client confidentiality and a professional