Client Concierge & Office Lead (Tax Season)

H&R Block, Inc.; Coolidge (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in Tucson, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and coordinate appointments in person. This in-office role is a stepping stone to tax preparation or office leadership with training and teamwork.

The position supports a busy tax-season period, offering structure, confidentiality, and opportunities for growth while delivering a welcoming, professional client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and set a professional tone for the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Tucson, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and coordinate appointments in person. This in-office role is a stepping stone to tax preparation or office leadership with training and teamwork.

The position supports a busy tax-season period, offering structure, confidentiality, and opportunities for growth while delivering a welcoming, professional client experience.