In-Office Client Service Specialist — Reception & Ops

H&R Block, Inc.; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Tucson, AZ is seeking a Seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role emphasizes confidentiality, teamwork, and delivering a professional client experience, with evenings and weekends during tax season as a requirement. Training is provided; opportunities exist for advancement into tax preparation or office leadership within a high-performing

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Proficiency with Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multi-tasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Tucson, AZ is seeking a Seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role emphasizes confidentiality, teamwork, and delivering a professional client experience, with evenings and weekends during tax season as a requirement. Training is provided; opportunities exist for advancement into tax preparation or office leadership within a high-performing